Contact center solutions specialist, Promero announced that they have incorporated its cloud based call center software, Oracle (News - Alert) Contact Center Anywhere, with RiverStar's CE suite to introduce a new business process solution to the market.
Founded in 2001, Promero is a Gold Partner Salesforce App Exchange partner providing customized applications for Salesforce CRM users. Promero provides a full range of IT and professional services customized to meet each client’s specific needs and business objectives. in the Oracle Partner Network and a certified
This new enhancement to its cloud based call center software helps administrator simple-to-complex customer service, problem solving or sale processes in an easy to use graphical interface.
Oracle Contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to e-mail, chat, fax and Web callback requests. It also provides blended predictive dialer and preview dialing, IVR and call recording for a completely unified inbound and outbound.
Now, the collaboration between RiverStar and Promero solutions promotes a strategic offering to the marketplace providing a tightly integrated CTI (News - Alert), IVR and Agent workflow solution that automates front and back office processes. This technology platform claims to streamline the activities that an agent must perform from the time a call is answered through disposition.
The new solution also integrates with the call center solution's ACD that allows proper call routing of the customer's call to the right agent.
"The true benefit of Promero's complete call center and business process application is the customer experience," said Gregg Troyanowski, president of Promero. "The efficiency gains realized by the agent to handle any customer situation results in better customer service."
Together with its partners, Promero claims to offer innovative technology, strength, stability, comprehensive consultation, implementation and support.
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Edited by Brooke Neuman