Leveraging technology to make business processes and people more efficient and effective has never been more critical. Enterprises of all sizes are looking for solutions to streamline operations while at the same time enrich customer experiences that can create differentiated value and engender loyalty. They also want capabilities that allow them to provide world-class responsiveness, and are ready for whatever the future may hold. This is why leading-edge organizations are not just considering but are implementing cloud-based contact center solutions.
Who, what, when, where, why and how can and should be migrated to and hosted in the cloud? Is a private cloud, public cloud or hybrid solution best for your organization? What compliance and regulatory issues must you be aware of?
Sponsored by Interactive Intelligence This channel will explore all of these questions, including reliability, security and control challenges. You are encouraged to bookmark Cloud-based Contact Center Solutions as your resource to stay current on the latest news, trends, white papers and case studies regarding putting your contact center in the cloud.