Welcome to Cloud-based Contact Center Channel
Leveraging technology to make business processes and people more efficient and effective has never been more critical. Enterprises of all sizes are looking for solutions to streamline operations while at the same time enrich customer experiences that can create differentiated value and engender loyalty. They also want capabilities that allow them to provide world-class responsiveness, and are ready for whatever the future may hold. This is why leading-edge organizations are not just considering but are implementing cloud-based contact center solutions.
Interactive Intelligence's CaaS Small Center Solution Offers Small Call Centers Big Opportunities
When TMCnet's senior editor Peter Bernstein attended Interactive Intelligence's recent Interactions 2013 global conference held in Indianapolis, small call centers were one of the hot topics. Bernstein took a few moments to speak with Jason Alley, of Interactive Intelligence's Solutions Marketing, and Darren Gill, VP of sales for Cloud Small Center. The topic was Interactive Intelligence's recent launch of its Cloud Small Center communications-as-a service (CaaS) solution for small contact centers, a move the company undertook to fill a gap in the call center platform marketplace that occurs when small call centers simply can't afford a robust product priced within their budgets.6/14/2013
Unity4 Expands Its Cloud-based Contact Center Business into New Zealand
Unity4, a provider of call center services and hosted call center software, reportedly expanded its cloud-based contact center business into the New Zealand market where it aims to create more than 150 jobs utilizing the work from home market.6/13/2013
AW Solutions Selected for Puerto Rico Wireless Deployment
InterCloud Systems offers cloud and managed services, professional consulting services and voice, data and optical solutions to enterprises and telecommunications service providers helping their customers meet changing technology demands.6/10/2013
Echostar Offers Multi-channel Support, Personalized Customer Service
EchoStar Corp., a company serving the set-top box and satellite industries for nearly 30 years, is completely ready to launch a cloud-based intelligent personal technology management suite, called Symbi. Company is planning to make the launch announcement at the 2013 Call Center Week, to be held from June 10-14 at, Las Vegas, Nev.6/6/2013
Cloud-based Contact Center Video Showcase
Interview with Interactive Intelligence: TMC's Rich Steeves Interviews Interactive Intelligence's Tim Passios.
Contact Centers Move to the Cloud: The Benefits of Cloud to Contact Center Transformation
Cloud-based Contact Center News
Featured White Papers
Taking Control: The Contact Center in the Cloud Offers Users More Control Functionality. Resources. Deployment. Availability. Security. Control is an important issue whenever a business considers moving its communications applications to the cloud, especially those as mission critical as the contact center.
Hosted Contact Center Solutions - Setting the Record Straight With their minimal up-front costs, quick deployments, favorable ROI and a "try before you buy" approach, hosted solutions like Communications as a Service (CaaS) and Software as a Service (SaaS) are steadily gaining ground.
Popular Featured Articles
Featured Podcast
Cloud Revenues Boost Interactive Intelligence 2011 Results In this Executive Insights podcast, Jason Alley, Solutions Marketing, Interactive Intelligence, joins Jim Burton for a conversation about the Cloud market and the company's 2011 results.
Featured Case Studies
Naviss Direct
Challenge: Find a new cloud-based contact center solution with outbound dialing and robust reporting from a vendor that offered strong customer support.
Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service
Challenge: Replace proprietary communications system with a system that would provide enhanced interactive voice response prompts, integrate with other databases, and provide a more efficient and flexible way for a multinational company to provide customer service.
Featured Practical Guides
A Practical Guide to Jumpstarting Your Contact Center with Communications as a Service (CaaS)
Why are executives turning to the CaaS model for their contact center? Let's see.
A Practical Guide to Infrastructure Consolidation Considerations
Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But as businesses turn to IT to launch new products and deliver services, IT leaders must provision a more versatile voice and data infrastructure to meet these objectives, at the business's pace.
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