Leveraging technology to make business processes and people more efficient and effective has never been more critical. Enterprises of all sizes are looking for solutions to streamline operations while at the same time enrich customer experiences that can create differentiated value and engender loyalty. They also want capabilities that allow them to provide world-class responsiveness, and are ready for whatever the future may hold. This is why leading-edge organizations are not just considering but are implementing cloud-based contact center solutions.
Interactive Intelligence's CaaS Small Center Solution Offers Small Call Centers Big Opportunities
When TMCnet's senior editor Peter Bernstein attended Interactive Intelligence's recent Interactions 2013 global conference held in Indianapolis, small call centers were one of the hot topics. Bernstein took a few moments to speak with Jason Alley, of Interactive Intelligence's Solutions Marketing, and Darren Gill, VP of sales for Cloud Small Center. The topic was Interactive Intelligence's recent launch of its Cloud Small Center communications-as-a service (CaaS) solution for small contact centers, a move the company undertook to fill a gap in the call center platform marketplace that occurs when small call centers simply can't afford a robust product priced within their budgets.
AW Solutions Selected for Puerto Rico Wireless Deployment
InterCloud Systems offers cloud and managed services, professional consulting services and voice, data and optical solutions to enterprises and telecommunications service providers helping their customers meet changing technology demands.
Echostar Offers Multi-channel Support, Personalized Customer Service
EchoStar Corp., a company serving the set-top box and satellite industries for nearly 30 years, is completely ready to launch a cloud-based intelligent personal technology management suite, called Symbi. Company is planning to make the launch announcement at the 2013 Call Center Week, to be held from June 10-14 at, Las Vegas, Nev.
A Practical Guide to Infrastructure Consolidation Considerations
Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But as businesses turn to IT to launch new products and deliver services, IT leaders must provision a more versatile voice and data infrastructure to meet these objectives, at the business's pace.