Welcome to Cloud-based Contact Center Channel
Leveraging technology to make business processes and people more efficient and effective has never been more critical. Enterprises of all sizes are looking for solutions to streamline operations while at the same time enrich customer experiences that can create differentiated value and engender loyalty. They also want capabilities that allow them to provide world-class responsiveness, and are ready for whatever the future may hold. This is why leading-edge organizations are not just considering but are implementing cloud-based contact center solutions.
Telvista to Handle Virgin America's Unique Customer Services Program
For those of us who fly around the U.S., Virgin America is likely a favorite. Not only do they have a modern fleet with all of the amenities-wide seats, personal video, power adapters, etc., and reasonable prices-but they also happen to provide great customer service.5/20/2013
Kohl's Moves Platform to Cloud with ININ's CaaS
Kohl's Department Stores just signed a multi-year deal with Interactive Intelligence to move its contact center solutions to the Interactive Intelligence Communications-as-a-Service solution. The deal will allow Kohl's to increase its level of business, meet seasonal demands, and enhance its business practices.5/17/2013
SCA China to Take Full Advantage of eFuture's Cloud Services
eFuture Information Technology, a provider of software and services in China, recently signed an agreement with SCA China to provide its Chinese operation with Data Link services, a cloud-based distributor relationship management application.5/17/2013
Starwood Hotels and Resorts to Set Up New Customer Contact Center in Kansas
To give more convenience to its guests in booking reservations and provide Starwood Preferred Guest (SPG) member services, Starwood Hotels and Resorts Worldwide, Inc. plans to open a new customer contact center in Wichita, Kan. in late 2013.The staff added in the new contact center will allow Starwood to support innovative customer programs, including the Ambassador Program, and to offer personalized experiences to guests.5/17/2013
Cloud-based Contact Center Video Showcase
Interview with Interactive Intelligence: TMC's Rich Steeves Interviews Interactive Intelligence's Tim Passios.
Contact Centers Move to the Cloud: The Benefits of Cloud to Contact Center Transformation
Cloud-based Contact Center News
Featured White Papers
Taking Control: The Contact Center in the Cloud Offers Users More Control Functionality. Resources. Deployment. Availability. Security. Control is an important issue whenever a business considers moving its communications applications to the cloud, especially those as mission critical as the contact center.
Hosted Contact Center Solutions - Setting the Record Straight With their minimal up-front costs, quick deployments, favorable ROI and a "try before you buy" approach, hosted solutions like Communications as a Service (CaaS) and Software as a Service (SaaS) are steadily gaining ground.
Popular Featured Articles
Featured Podcast
Cloud Revenues Boost Interactive Intelligence 2011 Results In this Executive Insights podcast, Jason Alley, Solutions Marketing, Interactive Intelligence, joins Jim Burton for a conversation about the Cloud market and the company's 2011 results.
Featured Case Studies
Naviss Direct
Challenge: Find a new cloud-based contact center solution with outbound dialing and robust reporting from a vendor that offered strong customer support.
Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service
Challenge: Replace proprietary communications system with a system that would provide enhanced interactive voice response prompts, integrate with other databases, and provide a more efficient and flexible way for a multinational company to provide customer service.
Featured Practical Guides
A Practical Guide to Jumpstarting Your Contact Center with Communications as a Service (CaaS)
Why are executives turning to the CaaS model for their contact center? Let's see.
A Practical Guide to Infrastructure Consolidation Considerations
Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But as businesses turn to IT to launch new products and deliver services, IT leaders must provision a more versatile voice and data infrastructure to meet these objectives, at the business's pace.
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