Leveraging technology to make business processes and people more efficient and effective has never been more critical. Enterprises of all sizes are looking for solutions to streamline operations while at the same time enrich customer experiences that can create differentiated value and engender loyalty. They also want capabilities that allow them to provide world-class responsiveness, and are ready for whatever the future may hold. This is why leading-edge organizations are not just considering but are implementing cloud-based contact center solutions.
Kohl's Moves Platform to Cloud with ININ's CaaS
Kohl's Department Stores just signed a multi-year deal with Interactive Intelligence to move its contact center solutions to the Interactive Intelligence Communications-as-a-Service solution. The deal will allow Kohl's to increase its level of business, meet seasonal demands, and enhance its business practices.
Starwood Hotels and Resorts to Set Up New Customer Contact Center in Kansas
To give more convenience to its guests in booking reservations and provide Starwood Preferred Guest (SPG) member services, Starwood Hotels and Resorts Worldwide, Inc. plans to open a new customer contact center in Wichita, Kan. in late 2013.The staff added in the new contact center will allow Starwood to support innovative customer programs, including the Ambassador Program, and to offer personalized experiences to guests.
A Practical Guide to Infrastructure Consolidation Considerations
Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But as businesses turn to IT to launch new products and deliver services, IT leaders must provision a more versatile voice and data infrastructure to meet these objectives, at the business's pace.